Terms of Service

Effective Date: November 4, 2026

Welcome to CheckGuard Terms and Conditions (the "App"), developed and operated by Explato ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the App in connection with your Shopify store.

1. Acceptance of Terms

By installing, configuring, or using the App on your Shopify store, you agree to be bound by these Terms. If you do not agree to these Terms, you should not install or use the App. Continued use of the App following any published updates constitutes your acceptance of the revised Terms.

2. What CheckGuard Offers

CheckGuard is a compliance and dispute protection platform designed for Shopify merchants. The App provides tools to collect, document, and verify explicit customer consent prior to purchase completion:

• Multi Surface Checkbox Placement: Enforce mandatory agreement across your cart page, cart drawer, product pages, and Shopify Checkout (for eligible Shopify Plus stores).
• Tamper Evident Audit Ledger: Each customer agreement is stored with a cryptographic SHA-256 checksum linking the store domain, order reference, and UTC time stamp.
• Dispute Certificates: Generate structured dispute packages containing masked customer email, IP address, device telemetry, and consent time stamp to assist you in defending against payment chargebacks and friendly fraud.
• Compliance Data Export: Export your complete consent history to dispute ready CSV files for accounting, legal, or payment processor documentation.

While the App provides verification tools, we are strictly a software provider. We do not provide legal advice, and using the App does not guarantee automatic compliance with regional privacy regulations such as GDPR or CCPA. You remain responsible for ensuring your store policies meet applicable legal requirements.

3. Merchant Responsibilities

As a merchant using CheckGuard, you agree to:

• Draft, maintain, and link valid, legally accurate terms of service and privacy policies on your store.
• Ensure your collection and use of customer data complies with all applicable consumer protection, privacy, and electronic commerce laws.
• Not use the App for any deceptive, unlawful, or harmful activity.
• Handle any customer inquiries or data deletion requests in accordance with applicable privacy laws and your own published privacy policy.

4. Customer Data Processing

To link consent events with customer purchases and generate valid dispute defense records, the App accesses minimal customer information via Shopify APIs under approved Protected Customer Data access:

• Customer Email: Accessed from order records and displayed in masked format in your dashboard to establish identity in dispute records.
• Order Identification: Order numbers and order IDs to pair consent records with real completed purchases.
• Technical Proof: IP address and user agent headers captured at the moment the customer checks the agreement box.

We act solely as a data processor on your behalf for this information. We never sell, monetize, or use customer data for marketing or advertising purposes.

5. Billing and Subscriptions

The App operates on a monthly or annual subscription model, which may include a free trial period. All pricing, billing, invoicing, and trial management are handled exclusively through Shopify App Pricing. Subscription charges are billed directly by Shopify and appear on your regular Shopify invoice.

If you cancel your subscription or uninstall the App, access to the App features terminates in accordance with Shopify billing rules.

6. Refunds

Because all financial transactions are processed by Shopify, refund inquiries are governed by Shopify billing policies. We do not process credit cards or store payment credentials directly. Refund requests may be reviewed on a case by case basis through Shopify Partner channels.

7. Service Availability and No Warranty

The App is provided on an "as is" and "as available" basis. We make reasonable efforts to ensure continuous service, but we do not warrant that operation will be uninterrupted or completely error free.

Third party updates made by Shopify to checkout layouts, themes, or APIs may occasionally require adjustments. We work promptly to maintain compatibility, but we are not liable for sales interruptions resulting from platform level changes.

8. Limitation of Liability

To the maximum extent permitted by law, Explato shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business reputation, arising from your use of or inability to use the App.

You acknowledge that you remain solely responsible for your store legal agreements, chargeback outcomes, and regulatory compliance.

9. Termination

You may terminate your agreement with us at any time by uninstalling the App from your Shopify admin. We reserve the right to suspend or terminate access if you violate these Terms or misuse our infrastructure.

10. Contact Information

If you have questions regarding these Terms or the App, please reach out to us:

Email: explato.hq@gmail.com
Company: Explato